1. About this Policy

This Policy describes how we process your personal data at Shapeted LLC.

It applies to your use of:

  • all OneCaribbeanRadio streaming services as a user. For example this includes:
    • your use of OneCaribbeanRadio on any device
    • the personalization of your user experience - watch our personalization explainer video to learn more about this
    • the infrastructure required to provide our services
    • connection of your OneCaribbeanRadio account with another application
    • both our free or paid streaming options (each a 'Service Option')
  • other OneCaribbeanRadio services which include a link to this Privacy Policy. These include OneCaribbeanRadio websites, Customer Service and the Community Site

From now on, we'll collectively call these the 'OneCaribbeanRadio Service'.

From time to time, we may develop new or offer additional services. They'll also be subject to this Policy, unless stated otherwise when we introduce them.

This Policy is not...

  • the OneCaribbeanRadio Terms of Use,  which is a separate document. The Terms of Use outline the legal contract between you and OneCaribbeanRadio for using the OneCaribbeanRadio Service. It also describes the rules of OneCaribbeanRadio and your user rights
  • about your use of other OneCaribbeanRadio services which have their own privacy policy. Other OneCaribbeanRadio services include Anchor, Soundtrap, Megaphone and the OneCaribbeanRadio Live app


Other resources and settings

Key information about your personal data is right here in this Policy. However, you might want to take a look at our other privacy resources and controls:

  • Privacy Center: A user-friendly hub with summaries of key topics and helpful videos. It includes the 'Your Privacy Controls' video which shows you how to exercise your user rights and make choices about the way we process your data (see Section 2 'Your personal data rights and controls' for more on user rights).
  • Privacy Settings: Control the processing of certain personal data, including Tailored Ads.
  • Notification Settings Set which marketing communications you get from OneCaribbeanRadio.
  • Settings (found in the Desktop and Mobile versions of OneCaribbeanRadio): Control certain aspects of the OneCaribbeanRadio Service such as 'Social' or 'Explicit Content'. On the 'Social' setting, you can:
    • start a Private session
    • choose whether to share what you listen to on OneCaribbeanRadio with your followers
    • choose whether to show your recently played artists on your public profile

On the 'Explicit Content' setting you can control whether explicit-rated content can be played on your OneCaribbeanRadio account.

  •  Cookie Policy: Information on how we use cookies and how to manage your cookie preferences. Cookies are files saved on your phone, tablet or computer when you visit a website.


2. Your personal data rights and controls

Privacy laws, including the General Data Protection Regulation ('GDPR'), give rights to individuals over their personal data.

Some rights only apply when OneCaribbeanRadio uses a certain 'legal basis' to process your data. We explain each legal basis, and when OneCaribbeanRadio uses each one, in Section 4 'Our purpose for using your personal data'.

The table below explains:

  • your rights
  • circumstances when they apply (such as the legal basis required)
  • how to use them

You can also watch our video about Your Privacy Controls.


It’s your right to...


Be informed

Be informed of the personal data we process about you and how we process it.

We inform you:

  • through this Privacy Policy 
  • through information provided to you as you use the OneCaribbeanRadio Service 
  • by answering your specific questions and requests when you   contact us


Request access to the personal data we process about you.

To request a copy of your personal data from OneCaribbeanRadio, either: 

  • visit your account Privacy Settings. There, you can automatically download much of your personal data and find out how to request additional information, or 
  • contact us to get all information we hold about you at once, without using the automatic download tool first


When you download your data you will receive the information about your data that OneCaribbeanRadio has to provide under Article 15 of the GDPR. If you would like more information about how we process your personal data, you can contact us


Request that we amend or update your personal data where it’s inaccurate or incomplete.

You can edit your User Data under ‘Edit profile’ in your account or by contact us.


Request that we erase certain of your personal data.

For example, you can ask us to erase personal data: 

  • that we no longer need for the purpose it was collected for
  • that we process based on the legal basis  of consent, and you withdraw your consent
  • when you object (see section ‘Object’ below) and
    • you make a justified objection, or
    • you object to direct marketing


There are situations where OneCaribbeanRadio is unable to delete your data, for example when: 

  • it’s still necessary to process the data for the purpose we collected it for
  • OneCaribbeanRadio’s interest in using the data overrides your interest in having it deleted. For example, where we need the data to protect our services from fraud 
  • OneCaribbeanRadio has a legal obligation to keep the data, or
  • OneCaribbeanRadio needs the data to establish, exercise or defend legal claims. For example, if there’s an unresolved issue relating to your account 

There are several ways you can erase personal data from OneCaribbeanRadio:

  • you can remove audio content from your profile by selecting the relevant content and choosing to remove it. For example, you can remove playlists from your profile, or remove a track from your playlist 
  • to request erasure of your other personal data from OneCaribbeanRadio, follow the steps on our support page. This data includes your User Data, Usage Data and other data listed in Section 3 ‘Personal data we collect about you’
  • you can also contact us directly to request erasure


Request that we stop processing all or some of your personal data. 

You can do this if:

  • your personal data is inaccurate
  • our processing is unlawful
  • we do not need your information for a specific purpose, or
  • you object to our processing and we are assessing your objection request. See section ‘Object’ below


You can request that we stop this processing temporarily or permanently.

You can exercise your right to restriction by contacting us.


Object to us processing your personal data.

You can do this if:

  • OneCaribbeanRadio is processing your personal data on the legal basis of legitimate interests, or
  • OneCaribbeanRadio is processing your personal data for direct marketing

To exercise your right to object:

  • you can use controls on OneCaribbeanRadio Service to switch off or adjust some features which process your personal data. For example, you can switch off ‘Tailored Ads’ in you Privacy Settings
  • where OneCaribbeanRadio does not provide a control, contact us 
  • to object

Data portability

Request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service.

You can request us to transmit your data when we are processing your personal data on the legal basis of consent or performance of contract. However OneCaribbeanRadio will try to honour any request to the extent possible. 

For information about how to exercise the right to portability, please see ‘Access’ above.

Not be subject to automated decision making

Not be subject to a decision based solely on automated decision making (decisions without human involvement), including profiling, where the decision would have a legal effect on you or produce a similarly significant effect. 

OneCaribbeanRadio does not carry out this type of automated decision making in the OneCaribbeanRadio Service.

Withdrawal of consent

Withdraw your consent to us collecting or using your personal data.

You can do this if OneCaribbeanRadio is processing your personal data on the legal basis of consent.

To withdraw your consent, you can:

  • adjust the relevant control on OneCaribbeanRadio 
  • contact us

Right to lodge a complaint

Contact the Swedish Authority for Privacy Protection or your local data protection authority about any questions or concerns.

You can find the Swedish Authority’s details here ,or go to the website of your local data protection authority. 


3. Personal data we collect about you

These tables set out the categories of personal data we collect and use. You can also watch our video about Personal Data at OneCaribbeanRadio.

Collected when you sign up for the OneCaribbeanRadio Service or when you update your account



User Data

Personal data that we need to create your OneCaribbeanRadio account and that enables you to use the OneCaribbeanRadio Service. 

The type of data collected and used depends on the type of Service Option you have. It also depends on how you create your account, the country you are in, and if you use third party services to sign in. This may include your:


  • profile name
  • email address
  • phone number
  • date of birth
  • gender
  • street address (see further details below)
  • country 


We receive some of this data from you e.g. from the sign up form or account page. 

We also collect some of this data from your device e.g. country or region. For more information about how we collect and use this data, see ‘Your general (non-precise) location’ in the Usage Data category.

Street Address Data

We may ask for and process your street address for the following reasons:

  • to check eligibility for a Service Option
  • to deliver notices which are required by law
  • to deliver support options
  • for billing and tax administration 
  • to deliver physical goods or gifts which you have requested 


In some cases, we may use a third party application to help you verify your address, such as Google Maps. 

Collected through your use of the OneCaribbeanRadio 

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